Privacy Policy

At 37bd, we take your privacy seriously. This Privacy Policy describes the types of information we collect from you when you use the 37bd platform, how we use and store that information, and the choices available to you regarding your personal data. By accessing or using any part of 37bd, you acknowledge that you have read and understood this policy.

This policy applies to all users of 37bd, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We are committed to handling your personal data in a transparent, fair, and lawful manner in line with internationally recognized data protection principles.

1. Information We Collect

We collect information about you when you register an account, make a deposit or withdrawal, play games, or interact with our customer support. The categories of personal data we may collect include the following:

Personal Identification Data

• Full name, date of birth, nationality, and government-issued ID number (for KYC verification purposes).
• Contact information, including email address, mobile phone number, and residential address in Bangladesh.
• Username and account credentials (passwords are always stored in hashed, non-reversible form).
• Profile photo or selfie image, where required for advanced account verification.

Usage and Technical Data

• Device type, operating system, browser type, screen resolution, and IP address collected automatically during your session.
• Gameplay data, including bet amounts, game sessions, win/loss history, and bonus usage records.
• Transaction logs, including deposit and withdrawal amounts, timestamps, and payment method references (e.g. bKash, Nagad, Rocket, Upay).

2. How We Use Your Information

37bd uses the personal data we collect for clearly defined and lawful purposes only. We do not use your data for any purpose beyond what is described in this policy. The specific purposes include:

• Account creation and management, including verifying your identity during registration and ongoing account maintenance.
• Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, and maintaining accurate financial records.
• Delivering and improving platform features, including sports betting on BPL and IPL cricket, live casino, slots, and crash games.
• Fraud prevention, anti-money laundering (AML) compliance, and responsible gaming monitoring to protect our players.
• Providing personalized promotions, bonuses, and relevant communications to your registered email or phone number, where you have consented.
• Customer support, including investigating complaints, resolving disputes, and communicating updates about your account.

3. Payment Data and Financial Information

When you make a deposit or request a withdrawal through 37bd, we collect transaction-level data to process your payment and maintain legally required financial records. Accepted payment methods for Bangladesh players include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.

We do not store full card numbers, CVV codes, or bKash/Nagad PIN numbers on our servers. Payment credentials are handled directly by our certified payment partners under their own security standards, and only tokenized references are retained on the 37bd platform for reconciliation purposes.

4. Cookies and Tracking Technologies

37bd uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies:

• Essential cookies: required for core platform functionality such as login session management, game loading, and secure payment processing.
• Analytics cookies: help us understand how users navigate 37bd, which pages are most visited, and where improvements can be made.
• Preference cookies: remember your language selection, currency display, and other personalisation settings between sessions.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may impair the functionality of the 37bd platform, including your ability to log in and access your account.

5. Data Sharing and Third Parties

37bd does not sell, rent, or trade your personal data with third parties for advertising or marketing purposes. We may share your data only in the following limited, lawful circumstances:

• Payment processors and banking partners (including bKash, Nagad, Rocket, Upay, and card networks) solely for the purpose of completing financial transactions.
• Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to provide game services.
• Regulatory and law enforcement authorities, where we are legally obligated to disclose personal data in response to a lawful request or court order.

Any third party that receives data from 37bd is subject to appropriate data-processing agreements and is prohibited from using your personal data for any purpose other than the one for which it was shared.

6. Data Retention

We retain your personal data for as long as your account remains active or as required to provide our services. Once you close your account, we will retain transactional and identification records for a minimum period as required by applicable financial regulations and anti-money laundering obligations.

When personal data is no longer required for any active or legal purpose, we will securely delete or anonymise it in accordance with our internal data management procedures. You may request early deletion of certain categories of data by contacting our support team.

7. Your Rights and Choices

As a 37bd user, you have a number of rights regarding the personal data we hold about you. You may exercise these rights by contacting our support team at [email protected]. Your rights include:

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to certain legal retention requirements, you may request deletion of your personal data.
• Right to restrict processing: you may ask us to limit how we use your data while a complaint is being investigated.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all data rights requests within a reasonable timeframe. Some requests may be subject to identity verification before we can process them.

8. Security Measures

37bd implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes 256-bit SSL encryption for all data in transit, firewalled and access-controlled database servers, two-factor authentication (2FA) options for user accounts, regular security audits and penetration testing, and staff training on data protection best practices.

While we employ industry-standard safeguards, no online platform can guarantee absolute security. We encourage all players to use a strong, unique password for their 37bd account, to keep their mobile number and email address up to date, and to contact [email protected] immediately if they suspect any unauthorised activity on their account.

9. Third-Party Platform Links

The 37bd platform may reference the names of game providers, payment partners, or sports organisations as part of its service descriptions. 37bd is not responsible for the privacy practices of any third-party services, providers, or organisations. We recommend reviewing the privacy policies of any third-party entities you interact with independently.

10. Minors and Age Restriction

37bd is strictly an adults-only platform. We do not knowingly collect, store, or process personal data from individuals under 21 years of age. All users must be 21 or older to register and play on 37bd. If we discover that we have inadvertently collected data from a person under the age of 21, we will delete that data immediately. If you believe a minor has created an account on 37bd, please contact our support team at [email protected] without delay.

11. Changes to This Privacy Policy

37bd reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or an in-platform notification.

Your continued use of the 37bd platform after any changes to this policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 37bd handles your personal data, please contact our dedicated support team. We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them fully within 14 business days.

You can reach us by email at [email protected]. Please include your registered username and a brief description of your query to help us assist you as efficiently as possible.